Intel® Anti-Theft Service Help

Review your device's state

You can log in to the Intel® AT Service Web Management Console to check the current state of your device.

1 From any device, log in to My Account using the email address and password you entered when you first created your account.
2 From the Device Protection tab, choose your device and click Go to Web Console.
Your device can be in one of these states:
Normal mode—Your device must be in normal mode before you can change your device to another mode (such as, stealth mode, lockdown mode, vacation mode, or repair shop mode), or make any other changes to the settings.
Stealth mode—You've marked your device as lost or stolen. In stealth mode, your device stays on, its files are locked, and its location is tracked.
Lockdown mode—You've marked your device as lost or stolen. Your device is shut down and locked, and its location is no longer tracked.
Vacation mode—Your device is unlocked and its files are accessible. Your device's locking functions, including the auto-lock timer, are turned off, and location tracking remains unchanged from its current setting.
Repair shop mode—Your device is unlocked and its files are not accessible. The auto-lock timer is off and your device's location tracking remains unchanged from its current setting.
Expired—Your device's subscription has expired. You need to renew your subscription by clicking Renew now. If your device is in stealth mode or lockdown mode when your subscription expired, your device continues in these modes until you return it to normal mode, or unlock the device. You then need to renew your subscription to make sure Intel AT Service continues to protect your device and your personal files.