When you restart your device after it's locked down, it shows a single screen that contains steps to unlock your device, and a customized message. To unlock your device and return it to normal mode, you'll need to provide your Anti-Theft password .
Remember your Anti-Theft password
If you know your Anti-Theft password :
| 1 | From your device's startup screen, type the number 1. |
| 2 | When asked for your system recovery password, type your Anti-Theft password , and click Enter. Your device unlocks and restarts. |
| 3 | Log in to the Anti-Theft Web Console. |
| 4 | Return your device to normal mode. |
How?Forgot your Anti-Theft password ?
If you forgot your Anti-Theft password , you can use a temporary recovery (or unlock) code to unlock your device:
| 1 | From your device's startup screen, type the number 2, and record the 26-character ID provided on the screen. | ||
| 2 | Log in to the Anti-Theft Web Console. | ||
| 3 | Click Help. | ||
| 4 | Under Forgot your Anti-Theft password? , type the 26-character ID, and click Get recovery code. | ||
| 5 | Write down the temporary recovery code provided. | ||
| 6 |
From your device's startup screen, enter the temporary recovery code and click Enter. Your device unlocks and restarts.
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| 7 | From the web console, return your device to normal mode and change your Anti-Theft password . |
