Unlock your device

When you restart your device after it's locked down, it shows a single screen that contains steps to unlock your device, and a customized message. To unlock your device and return it to normal mode, you'll need to provide your Intel^® AT Service password.

1	From your device's startup screen, type the number 1.
2	When asked for your system recovery password, type your Intel® AT Service password, and click Enter. Your device unlocks and restarts.
3	Log in to the Intel® AT Service Web Management Console. How? 1 From any device, log in to My Account with your My Account email and password. 2 From the Device Protection tab, choose your device and click Go to Web Console.
4	Return your device to normal mode.

Forgot your Intel^® AT Service password?

If you forgot your Intel^® AT Service password, you can use a temporary recovery (or unlock) code to unlock your device:

1	From your device's startup screen, type the number 2, and record the 26-character ID provided on the screen.
2	Log in to the Intel® AT Service Web Management Console.
3	Click Help.
4	Under Forgot your Intel® AT Service password?, type the 26-character ID, and click Get recovery code.
5	Write down the temporary recovery code provided.
6	From your device's startup screen, enter the temporary recovery code and click Enter. Your device unlocks and restarts. If your device locks you out before you've had a chance to enter the recovery code, you can return to the web console and try again.
7	From the web console, return your device to normal mode and change your Intel® AT Service password.